Our Consumer Law practice focuses on providing comprehensive counsel to companies operating in highly competitive and/or regulated markets that are constantly evolving. We assist clients in designing and reviewing commercial policies, labeling, advertising, terms and conditions, warranty programs, and customer service strategies, ensuring full compliance with applicable regulations. We also represent companies in administrative proceedings before consumer protection authorities and manage legal contingencies arising from individual claims or class actions. Our proactive approach aims to minimize legal and reputational risk while protecting our clients’ commercial interests.
We provide full advisory services to reduce legal and reputational contingencies, as well as to support the design of policies and compliance strategies under Law No. 19,496 on Consumer Protection.
We conduct analysis of advertising and product labeling, support e-commerce development, prepare responses to administrative and direct consumer claims, provide guidance on product safety, advise on recalls, review compliance requirements for product commercialization across industries, and review standard form contracts, among other matters.
We assist clients in responding to claims filed before SERNAC, information requests, inspections, and other regulatory requirements.
We handle extrajudicial negotiations with SERNAC, mediations, and voluntary collective procedures.
We advise and represent clients in individual and collective actions before Local Police Courts, Civil Courts, Courts of Appeals, and the Supreme Court.